Cryptocurrency (Deposit & Withdrawal)

How can I send funds from my crypto wallet?

If you want to top up your MiFinity eWallet using your cryptocurrency wallet, just follow the steps below:

1. Open the MiFinity app or login here.
2. Select Deposit
3. Select the cryptocurrency you wish to deposit with e.g.BTC, BCH, ETH, XRP or LTC.
4. Choose the eWallet you wish to deposit your funds into
5. Enter the amount you wish to deposit and click on Make Payment

You will be re-directed to a new iFrame screen hosted by Cryptopay and must complete all the required steps to complete your deposit

1. Click Open Wallet

2. You will be redirected to your crypto wallet

3. In your Crypto wallet select the required coin and select Send

4. Go back to the Cryptopay iFrame

   1. Copy the Amount field and also the Cryptocurrency address field
   2. Paste the Amount and Cryptocurrency address into your Crypto Wallet
   3. Click on submit your payment
5. Make sure you make the payment to the generated wallet address within 10 minutes.
6. Your deposit is complete and your MiFinity balance will be credited. Note, this can take several minutes to process.

Which cryptocurrency can I use?

We support Bitcoin BTC, Bitcoin Cash BCH, Ethereum ETH, Litecoin LTC and Ripple XRP. Additional coins will be added in the future.

The cryptocurrency is converted into FIAT by our third-party cryptocurrency processor (Cryptopay), and you are credited with the fiat funds in your MiFinity eWallet.

The funds were debited from my crypto wallet but not credited to my MiFinity eWallet

Please note that all Crypto deposits must be initiated from your MiFinity eWallet using the unique destination wallet that is given to you for each transaction. If you reused a wallet address to which you have already transferred funds before, the transaction is not automatically credited to your MiFinity eWallet. Our Customer Support team must locate it and credit it manually for you.

Please send the following payment details to our Customer Support team including the provided transaction link on the blockchain:

• The amount and time of the transaction
• The destination wallet address
• The transaction ID on the blockchain network (insert it to your message as text - not in an image format)

We will investigate and get back to you as soon as possible.

I used the same wallet address for more deposits from my crypto wallet

Every payment from your cryptocurrency wallet to your MiFinity account is linked to a different destination wallet address. This means that you have to initiate a new deposit in your MiFinity eWallet each time you want to send funds from your cryptocurrency wallet.

If you use the same wallet address for more than one top-up, only the first one will be credited without any delays. If you sent more payments to the same destination address, please contact our Customer Support team with the following information:

1. The amount and time of the transaction
2. The destination wallet address
3. The transaction ID on the blockchain network (insert it to your message as text - not in an image format)

With this information in hand, our Customer Support team will be able to locate your payment

I'm having trouble opening the pay by wallet link on my phone

That link will only work if you have a bitcoin wallet app installed on your phone or desktop. Most wallet apps support external applications opening the links. If you have one which doesn't work, you may need to copy the destination invoice link and pay from your wallet.

What is the fee for deposits and withdrawals to a crypto wallet?

Sending and withdrawing funds from your Mifinity eWallet to your crypto wallet costs 1.8%. This fee is deducted by MiFinity to cover our payment costs. Our fees are displayed here.

If you think that you have been additionally charged, we recommend checking with your crypto wallet provider if they are not applying any fees for the received transaction. It is called "mining" or "network" fee. The mining fee is not charged by us and we do not have any control over it. 

How to withdraw funds to my crypto wallet?

When your MiFinity account has been successfully verified, you can use the available withdrawal options to send the funds from your MiFinity eWallet.

Please follow the steps below if you would like to withdraw funds to your crypto wallet:

1. Log into your MiFinity eWallet account via the MiFinity app or login here.
2. Select Withdraw
3. Choose the MiFinity Wallet you wish to withdraw from
4. Select the Cryptocurrency radio button.
5. Choose from the list of Cryptocurrencies you wish to use
6. Enter the amount
7. Specify the Crypto payment destination address. Note: Make sure you know what the correct address of your cryptocurrency wallet and that this wallet belongs to you.
8. Confirm by selecting Make Payment

Once your withdrawal request has been successfully submitted on our end, it can take between 30 minutes and a few hours for the funds to arrive in your crypto wallet.

How long do the withdrawals to a crypto wallet take?

We review and process withdrawals every day throughout the day. If there are any questions from our side while reviewing your withdrawals, our Customer Support team will get in touch with you,

Once your withdrawal request has been successfully submitted on our end, it can take between 30 minutes and a few hours for the funds to arrive in your crypto wallet.