James
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Activity overview
Latest activity by James-
James created an article,
MiFinity eWallet - Q&A
MiFinity eWallet - Q&A MiFinity is the brains behind your payment needs. What is Strong Customer Authentication? Strong Customer Authentication (SCA) under the Second Payment Service Directive (PSD...
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James created an article,
What questions will I be asked if I get in touch?
We need to be able to verify your identity before we can restore your password or discuss your account. You can expect us to ask a combination of questions ranging from personal information (Addres...
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James created an article,
I have received an email for a failed log in what do I do?
If you receive an email notifying you of a failed log in attempt that was not carried out by you, please report this to MiFinity fraud team immediately at clientservices@mifinity.com and change you...
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James created an article,
I received a suspicious message claiming to be from MiFinity. What do I do?
We may contact you to discuss the operation of your account or a payment transaction performed on your account. In any of our email, phone, or SMS communications we will never ask you for your u...
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James created an article,
Why am I being sent a verification code if I don’t live in Europe?
If you are being sent a verification code, you must be using a card that was issued in the European Economic Area. This requires us to apply an extra layer of security to your payment. This is bec...
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James created an article,
I entered the verification code incorrectly and now I’m locked out of my account, what can I do?
Please contact our Client Services team on the email/phone number listed above. Article to KB 069.1
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James created an article,
I didn’t receive my verification code, what can I do?
Please check that your mobile number is correct. To do so, log into your MiFinity eWallet, select ‘My Profile’ from the drop-down menu and then click on ‘Personal Details’. If you can’t log in to c...
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James created an article,
My verification code was sent to the wrong mobile number, what can I do?
Please contact our Client Services team who will assist you in updating your phone number. Email: clientservices@mifinity.com Tel: +44 28 9587 0100 (Note English speaking agents are available 9-...
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James created an article,
Will I be charged to receive the verification code?
This will depend on the Terms and Conditions of the contract you have with your carrier. If you have any questions regarding this, please contact your network provider directly. Article to KB ...
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James created an article,
Why am I being sent a verification code to my mobile phone?
This is an extra layer of security which helps fight fraud and further protects your online payments. You must have a mobile phone which is able to receive SMS texts. Article to KB 065.1